Frequently Asked Questions
Everything you need to know about shopping with Pawnec Philippines.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for orders within the Philippines.
How long does shipping take?
For Metro Manila orders, expect delivery within 2-3 business days. Provincial orders typically take 5-7 business days depending on the courier's schedule.
Do you offer returns or exchanges?
Yes, we offer a 7-day return policy for items with manufacturing defects or sizing issues, provided the tags are intact and the item is unworn.
How do I track my order?
Once your order is shipped, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.
Are your materials sustainable?
At Pawnec, we prioritize high-quality, durable fabrics designed to last, and we are actively working towards integrating more eco-friendly textiles into our seasonal collections.
Can I change my shipping address after placing an order?
Address changes are only possible if the order has not yet been processed by our warehouse. Please contact our support team immediately via live chat or email.